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Chicago Tribune

Airlines teaching staff to de-escalate passenger conflicts, but it's really customer service
Chicago Tribune
Last April, an angry tussle broke out between an American flight attendant and a passenger over a baby stroller. Also in April, a passenger on a United Express flight, Dr. David Dao, was forcibly removed by aviation security at O'Hare after refusing to ...

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American Airlines offers compensation to customers - Yahoo Finance - Yahoo FinanceAmerican Airlines offers compensation to customers - Yahoo Finance - Yahoo Finance
Most flyers have been inconvenienced by an airline, but few have anything to show for it. Now one carrier is offering to pay up for its mistakes. Effective immediately, American Airlines (AAL) employees will be able to offer on-the-spot compensation to ...
 
To Keep Passengers Content, American Airlines To Offer Flier Miles For Inflight Inconveniences - KERA NewsTo Keep Passengers Content, American Airlines To Offer Flier Miles For Inflight Inconveniences - KERA News
In 2017, a slew of disputes — both serious and silly — involving airline employees and passengers were making headlines. Fort Worth-based American Airlines wasn't immune. In one incident, an attendant allegedly took a stroller from a woman boarding a ...
 
American Airlines employees getting training to de-escalate conflicts - Los Angeles TimesAmerican Airlines employees getting training to de-escalate conflicts - Los Angeles Times
For that reason, the Fort Worth-based carrier is requiring all flight attendants and employees who deal with customers to take training on how to de-escalate conflicts with passengers. That applies to about 65,000 American Airlines employees. The ...
 
American Airlines employees getting training to de-escalate conflicts - Fairfield Daily RepublicAmerican Airlines employees getting training to de-escalate conflicts - Fairfield Daily Republic
Arguments, fights and meltdowns have been a part of commercial airline service for decades, but airborne conflicts have become viral internet sensations in the last few years, now that nearly every flier is armed with a smartphone and access to social ...
 
Airlines teaching staff to de-escalate passenger conflicts, but ... - MyAJCAirlines teaching staff to de-escalate passenger conflicts, but ... - MyAJC
Passenger meltdowns are nothing new to the airlines.
 
American Airlines flight attendants to get de-escalation training - Chicago Business JournalAmerican Airlines flight attendants to get de-escalation training - Chicago Business Journal
That is what happened with two now-infamous situations last year aboard United Airlines (NYSE: UAL) and American. At United it was the man-dragged-from-plane incident. At American Airlines (NASDAQ: AAL) it was a determined flight attendant seen on tape ...
 
Airline Charges Mom $150 to Carry On a Cooler of Breast Milk — and We're Livid For Her - POPSUGARAirline Charges Mom $150 to Carry On a Cooler of Breast Milk — and We're Livid For Her - POPSUGAR
With a basic economy ticket, American Airlines allows passengers to travel with one carry-on item that can fit underneath the seat — any additional bags would have to be checked before going through security, and the passenger would be charged $25 for ...
 
American Airlines apologizes for kicking two African-American pro basketball players off a flight after wrongly ... - Daily MailAmerican Airlines apologizes for kicking two African-American pro basketball players off a flight after wrongly ... - Daily Mail
American Airlines has apologized to two black minor league basketball players who were kicked off a plane in Dallas on Christmas Eve after a flight attendant accused them of stealing blankets. Marquis Teague and Trahson Burrell - who both play for the ...
 
These airlines respond to your Twitter rants and raves the fastest - Dallas Business JournalThese airlines respond to your Twitter rants and raves the fastest - Dallas Business Journal
Air Canada reacted to the fewest, at 10.3 percent. Social media and smartphone cameras have changed the game for airlines, as Chicago-based United (NYSE: UAL) learned the hard way last April when a passenger was forcibly removed from a United Express ...
 
Airlines teaching staff to de-escalate passenger conflicts, but it's really customer service - Chicago TribuneAirlines teaching staff to de-escalate passenger conflicts, but it's really customer service - Chicago Tribune
Last April, an angry tussle broke out between an American flight attendant and a passenger over a baby stroller. Also in April, a passenger on a United Express flight, Dr. David Dao, was forcibly removed by aviation security at O'Hare after refusing to ...